Privacy Policy

1. Introduction

Welcome to Reverie ("we", "our", or "us"). We operate the Reverie AI video generation platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

2. Information We Collect

2.1 Information You Provide

• Account information (email address, display name) when you register.
• Payment and billing information processed via our third-party payment provider.
• Content you upload or generate, including images, videos, prompts, and project data.
• Communications you send us directly (e.g., support requests).

2.2 Information Collected Automatically

• Usage data such as pages visited, features used, and interactions with the Service.
• Device and browser information (IP address, browser type, operating system).
• Cookies and similar tracking technologies (see Section 7).
• Log data including error reports and performance metrics.

2.3 Information from Third Parties

• Authentication data from passkey / identity providers you use to sign in.
• Analytics data from Google Analytics (GA4).

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Process AI video and image generation requests on your behalf.
• Manage your account, credits, subscriptions, and billing.
• Send transactional emails (receipts, job notifications, account alerts).
• Send marketing communications where you have opted in.
• Improve and develop new features through aggregated analytics.
• Detect, prevent, and address fraud, abuse, or security incidents.
• Comply with legal obligations.

4. Sharing Your Information

We do not sell your personal data. We may share information with:

• Service providers – cloud storage, payment processors, email delivery, and AI model providers who process data solely on our behalf.
• Analytics providers – Google Analytics for aggregated, anonymised usage statistics.
• Legal authorities – when required by law, court order, or to protect the rights and safety of our users or the public.
• Business transfers – in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

5. Data Retention

We retain your account data for as long as your account is active or as needed to provide the Service. Generated media files (images and videos) are stored in our cloud storage and retained according to your subscription plan. You may delete your account and associated data at any time by contacting us. Some data may be retained longer where required by law or for legitimate business purposes such as fraud prevention.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage for sensitive data, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security and encourage you to use strong, unique passwords and keep your login credentials confidential.

7. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and collect analytics data. You can control cookie settings through your browser. Disabling cookies may affect certain features of the Service.

• Essential cookies – required for the Service to function (session management, authentication).
• Analytics cookies – used by Google Analytics to understand usage patterns (can be disabled).

8. Your Rights

Depending on your location, you may have the right to:

• Access a copy of the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your personal data ("right to be forgotten").
• Object to or restrict processing of your data.
• Data portability (receive your data in a structured, machine-readable format).
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at privacy@reverie.ai. We will respond within 30 days.

9. Children's Privacy

The Service is not directed to individuals under 13 years of age (or 16 in the EU/EEA). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. International Transfers

Your data may be processed and stored in countries outside your own, including the United States. We take appropriate safeguards to ensure such transfers comply with applicable data protection laws.

11. AI-Generated Content

Prompts and media you submit to generate AI content may be processed by third-party AI model providers (e.g., Google Vertex AI). Please do not include sensitive personal data in your generation prompts. Generated outputs are stored in your account and subject to the retention rules in Section 5.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on the Service or sending an email to your registered address. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: